the PROBLEM

Community Health Workers are non-professional health providers who are members of the communities they serve. MGYs mobile app educates CHWs with training media such as presentations, videos, and quizzes. With this redesign, attention was paid to enhancing its usability, adding key features, and incorporating graphic design elements that better reflect MGY’s brand.

Phase 1: Modifying existing content

An exploratory phase with the developers and MGY directors was needed to assess short-term and long-term goals. Our metrics are based on functionality, aesthetics, and analytics. 

Research

there are two main users with very specific needs. Looking at the existing app, it soon became evident that additional features were needed to create a flow that would benefit both CHW’s and MGY volunteers.

Key Features

• Changing Between Programs: A simple change that resulted in streamlined work processes. Previously, users could not change between different learning programs (i.e. Uganda vs Peru) -- developers had to uninstall the entire app and install a duplicate copy with the new program’s learning material. This doubled the work-load of the development team and made it impossible for MGY volunteers to make changes themselves on the ground.

• Admin Tab: A password protected admin tab was created so only MGY Volunteers could access certain features.

• Create User without Login Credentials: An important factor to consider is that CHWs have very little experience with software. We were hesitant to have them create a username & password, but in order to monitor success, we needed to still track who was using the tablet. By giving only MGY volunteers access to editing user information, we were able to bypass login credentials for CHWs

Next Steps

Phase 2: Improving and expanding

Testing phase 1 with COmmunity Health workers and MGY volunteers is a crucial next step to make this program successful. Another goal of the design team is to expand and improve current functionality that wasn’t included in Phase 2.